Results
If it can't be measured, it didn't happen.
Engagements run on a scorecard we build together, usually in week four. We set the starting point, agree on targets, and review the numbers every quarter.
The scorecard
What we measure
Your scorecard is built from your own priorities. These are the measures owners and executives choose most often.
Sample owner scorecardIllustrative example, not client data
| Measure | Why it matters | Start | 90 days | 12-month target |
|---|---|---|---|---|
| Hours a week on owner-only work | Strategy, key relationships and people decisions | 6 | 12 | 20 |
| Decisions that wait for you | Per week; a direct measure of bottlenecks | 25 | 15 | 5 |
| Top-10 customers with another main contact | Buyers discount relationships that leave with the owner | 2 | 5 | 10 |
| Key vendor and partner relationships shared with your team | Relationships that live with one person are a risk | 1 | 3 | 6 |
| Core processes documented | Out of the ten that matter most | 1 | 4 | 10 |
| Weeks off without a work call | The simplest test of whether it runs without you | 0 | 1 | 3 |
Where change shows up
Results in four places
Good coaching changes more than one number. These are the areas we track.
You
- More time on high-value work
- Fewer evenings catching up
- Clearer, faster decisions
Your team
- Clear roles and ownership
- Managers who decide without you
- A meeting rhythm that holds
Your business
- Lower owner dependence
- Key relationships held by more than one person
- A stronger story for buyers
Your relationships
- A shared plan with the people who matter
- Protected time together
- Fewer surprises, through R.O.S.
Self-check
How much does your business depend on you?
Buyers ask some version of this about every company. Check each statement that is true today. Your score is a rough starting point for a scorecard.